Refund policy

Return & Refund Policy

At PickleStrong, we want you to be happy with your order. Because many of our products are made to order specifically for each customer, our return policy differs depending on the reason for the return.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery. Include your order number and clear photos of the issue so we can review the claim.

If the claim is approved, we will arrange an appropriate replacement or refund at no additional cost to you.

Size, Color, or Customer Preference

Many PickleStrong products are produced on demand after your order is placed. For this reason, we generally cannot accept returns or exchanges for items ordered in the wrong size, color, or style, or because of a change of mind.

Please review product descriptions, sizing information, and your order carefully before completing your purchase.

Non-Returnable Items

Custom, personalized, made-to-order, sale, clearance, and gift-card purchases may be non-returnable unless the item arrives damaged, defective, or incorrect.

Exchanges

We do not offer automatic exchanges. If there is a problem with your order, contact us first so we can review the situation and determine the best solution.

Refunds

If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or credit-card provider.

Before Sending Anything Back

Please do not mail merchandise back without contacting PickleStrong first. Because products may be fulfilled from different locations, the correct return instructions can vary by item.

For any return, refund, or order issue, please contact us through the Contact Us page and include your order number.